Boosting your service desk efficiency with custom automation
In addition to Pia aiDeks's 60+ pre-built automation and integrations, our custom automation capabilities enable you to automate virtually anything you want, streamlining your workflow, enhancing customer experiences, and significantly boosting your team's productivity.
Pia aiDesk custom automations features
Closing the automation gap with custom automation
Pia aiDesk’s automation engine executes automation packages and manages the timing and coordination of each step, tracking inputs, outputs, and the overall flow of execution.
Use the Chatbot for inquiries and updates
Easily communicate with engineers in real time using the chatbot, gather necessary information, report issues, and provide your support team with immediate access to crucial resources.
Seamless ticketing system integration
Optimize your workflow by retrieving information and updating your ticket system seamlessly within your automation, eliminating the need to switch between applications.
Scheduled
Automation
Easily set up automations to execute at specific times, relieving your team from tedious task management and ensuring timely task fulfillment.
Client-specific configuration
Tailor configurations to cater to the unique requirements of individual clients, ensuring a personalized experience for each customer and enhancing overall client satisfaction.
API integration
Enhance your workflow by integrating with external services and APIs, which allows for expanded capabilities and access to valuable data and functionality.
Real-time monitoring
Whether initiated via Pia Chatbox or scheduled automation, track every step of your automation and get access to live activity log output of a running automation.
Ready to go automations and integrations
We’ve taken care of the heavy lifting – 60+ prebuilt automations and numerous integrations, all set up and ready to enhance your engineering tasks.
